Free Interpreting Service - TIS

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Do you, or someone you know, need help with translation or interpretation of Council Information?

If you need an interpreter, please call TIS National on 131 450 and ask them to call Burnie City Council on 03 6430 5700. Our business hours are 8:30am to 5:00pm Monday-Friday.

To support our diverse Australian community speaking over 160 languages, t
his Free Translation and Interpreting Service from TIS National is available for individuals with limited or no English language proficiency.

If you require language assistance or help accessing Council services for someone who speaks a language other than English, we can provide a translator through this service.


Eligible Services

Local government authorities are eligible to access the 24/7 Free Interpreting Service to communicate with any non-English speaking clients in Australia who are eligible for Medicare, with the assistance of a phone operator.

The Free Interpreting Service can be used to deliver local government services and activities, including, but not limited to:

  • rates enquiries
  • parking and building permits
  • planning and urban services
  • local government funded community support services
  • emergency preparedness and response activities
  • local government funded library and recreation services
  • parks and public amenities services and maintenance
  • animal safety, control and registration (excludes compliance activities)
  • food or building safety and regulation (excludes compliance activities).


The Free Interpreting Service cannot be used by local government authorities for:

  • local tourism or other commercial activities
  • compliance visits (for example, health and safety inspections)
  • citizenship ceremonies
  • services provided on behalf of another government body (that is, services funded by state, territory or Commonwealth governments).


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