Contact Burnie City Council

Burnie Council deals with matters close to our homes, including planning and building regulations, public health, local infrastructure like roads, footpaths, parking, community facilities, parks, environmental concerns, waste management, and various community services.


Get in touch with us to ask a question, report an issue, get some help including visitor information or give us some feedback.



📞 Phone

Call our friendly Customer Service Team on (03) 6430 5700 

Monday to Friday between 8:30am and 5pm.
Cashier hours for payments are 8:45am to 4:45pm Monday to Friday.

(after hours for emergencies only)

📨 Email

Email us at

Email-Signature - Format Change



💻 Snap Send Solve

Did you know that you can report an issue to Council directly from your computer or mobile phone?

Report Online Now or 

Download the free Snap Send Solve app for iPhone or Android.

It's so simple - you snap and send it and we’ll try to solve it! 

Snap Send Solve eliminates the complexity of knowing where, how and who to report incidents to on the spot by enabling you the users to capture and send photos of issues that need attention.

The app will determine who to send the compaint to (i.e. council, government department or other authorities).

Plus, the GPS facility allows council to see the exact location of the issue. 


📬 Mail

You can contact us by mail send to:

Burnie City Council
PO Box 973 
Burnie, TAS 7320

💲Make a Payment

For payments such as rates and parking infringements
please see our Payment Options Page.

After-hours Animal Control

Council responds to emergency animal control issues after-hours if:-

  • a dog is or has attacked a person(s) or another animal
  • a dog at large is causing a risk to public safety ie. behaving in an aggressive manner or causing an issue on high traffic volume roads/streets
  • livestock at large are on a public road or other public areas

Routine dog complaints such as barking or nuisance dogs needs to be reported to Council’s Compliance Services Department on the next available working day.  

After-hours contact number: 03 6430 5700

Council’s Compliance Services Department is open from Monday to Friday 8:30am - 5:00pm

Dog Complaint Form(PDF, 117KB)  


Customer Service Feedback

To make a complaint or give us some feedback on our service please complete the following online form.

Customer Service Feedback Form