Customer Service Feedback

Your feedback will help us to understand our customers' expectations and identify areas where we need to improve how we assist our customers. 

Feedback on Service

Provide feedback on your experience with Council:

What was the nature of your enquiry?

How well did we communicate?
YesNoNot Applicable
Was the information we provided easily understood?
Did we use slang or jargon?
How was your enquiry handled?
YesNoNot applicable
Were your needs understood?
Did we have good knowledge relating to your enquiry?
Did we handle your enquiry in a timely manner
Were we courteous and helpful?
Was your enquiry resolved?
Overall :
OutstandingAbove StandardSatisfactoryBelow SatisfactoryNeeds Improvement
Overall, how would you rate your experience?
Can we contact you for more information regarding your feedback?