Free Interpreting Service - TIS

TIS logo.jpg

Do you, or someone you know, need help with translation or interpretation of Council Information?

If you require language assistance or help accessing Council services for someone who speaks a language other than English, we can provide a translator.

Call our interpreter service (TIS) on 131 450, state the organisation as the Burnie City Council, and quote our phone number 03 6430 5700.


To support our diverse Australian community speaking over 160 languages, this Free Translation and Interpreting Service from TIS National is available for individuals with limited or no English language proficiency.


Eligible Services

Local government authorities are eligible to access the 24/7 Free Interpreting Service to communicate with any non-English speaking clients in Australia who are eligible for Medicare, with the assistance of a phone operator.

The Free Interpreting Service can be used to deliver local government services and activities, including, but not limited to:

  • rates enquiries
  • parking and building permits
  • planning and urban services
  • local government funded community support services
  • emergency preparedness and response activities
  • local government funded library and recreation services
  • parks and public amenities services and maintenance
  • animal safety, control and registration (excludes compliance activities)
  • food or building safety and regulation (excludes compliance activities).


The Free Interpreting Service cannot be used by local government authorities for:

  • local tourism or other commercial activities
  • compliance visits (for example, health and safety inspections)
  • citizenship ceremonies
  • services provided on behalf of another government body (that is, services funded by state, territory or Commonwealth governments).



Free Interpreting Service - general enquiries
Phone: 1300 575 847




TIS - Translating and Interpreting Service image.png
TIS National Multilingual poster (1).jpg