Digital Transformation Projects

Tasmanian Government – Our Digital Future

Aligning with Tasmania’s digital transformation direction supports greater digital inclusion, capability, accessibility and connectivity, while enabling simpler, more secure and accessible government services across regional communities. 

Australian Government – Data and Digital Government Strategy

Aligning with the Australian Government’s 2030 direction supports the delivery of simple, secure and connected public services, with a focus on people and business, seamless services, digital capability, cybersecurity, governance and strong data foundations. 

Digital inclusion and accessibility.

Council’s digital initiatives also reflect the Australian Government’s Digital Inclusion Standard, which promotes inclusive, accessible and flexible digital services and recognises the importance of providing choice across service channels. 

1. Migrated Active Directory system to the cloud, including Azure AD, Exchange email, and Office 365.
2. Replaced outdated server hardware.
3. Rebuilt the disaster recovery site.
4. Transitioned and decommissioned the former TasCom services.
5. Established ICT governance, including establishing our Digital Roadmap Advisory Group (DRAG), and a project management methodology.
6. Created an ICT risk management framework and reporting system.

Digital literacy and support

Online payments

Residents and businesses gained more flexible self-service options to manage common Council transactions online. By bringing payments for rates, dog registrations, infringements and sundry invoices into a single portal, the community can now complete multiple payments in one simple transaction, at a time and place that suits them.

 from any device, anywhere, at any time.

Microsoft 365
Council began its Microsoft 365 journey by rolling out core Office applications, security settings and information management structures. This created the foundation for future collaboration tools that support more connected and efficient service delivery.

Collections Management
Burnie Arts implemented a new collections management system, helping ensure the community’s significant collection of art, museum objects and public art is accurately recorded, categorised and easier to manage for future online access and preservation.

Burnie Arts Ticketing
A new Burnie Arts ticketing system improved customer self-service by making it easier for community members to purchase and receive tickets, while also supporting better patron communication and audience growth.

Burnie Arts digital venue technology
As part of the Burnie Arts redevelopment, new digital lighting, staging and display technologies create a more flexible and engaging venue experience for the community. Upgrades included colour-changing LED house lights, moving stage lights, energy-efficient spotlights, portable event lighting, a motorised projection screen, standardised lighting controls and digital screens across the centre and gallery. These improvements support a wider range of events, clearer customer messaging, future performance promotion and new digital art experiences.

Marine Terrace car park
The Marine Terrace car park management system was upgraded by replacing ageing infrastructure across entries, exits and the pay station. This strengthened the reliability of parking services used by the community.

Pre Strategy Initiatives:

Discover Burnie App - An e-guide for tourists and locals to explore Burnie's events, dining, retail, and walking trails. Users can access the mobile-optimised guide via Discover Burnie by bookmarking the web app to their device's home screen.

SmartyGrants - Community grant applications online, providing a simpler digital submission process while improving how applications are managed by Council.

Rates Tools
A new rates balance checker and calculator gives residents self-service access to clearer information, helping them plan smaller, more regular payments and manage household budgets with greater confidence.

eForm Accuracy
Replacing an expanding range of PDFs with smart eForms has made it easier for people to self-serve and provide the right information the first time. This reduces follow-up, speeds up processing and creates a more consistent experience across Council services.

Infringement portal
A new infringement portal and QR code access gave customers a clearer self-service way to view photographic evidence, make enquiries and complete payments. This improved transparency for the community.

Snap Send Solve
The enterprise version of Snap Send Solve strengthened customer self-service by improving communication with users, internal reporting and resolution tracking. This supports more responsive issue management and better alignment with Council’s Customer Service Charter.

Waste transfer station systems
The Waste Transfer Station upgraded to the Mandalay Technologies regional data management solution. A second weigh-bridge improved customer service and supported fairer, more transparent payment based on the actual weight of refuse brought to the facility.

Core Business system modernisation
Following an EOI process reviewing core systems options for council decision to move on premise System to the cloud

Preparations for moving to Civica Altitude, a cloud-based version of Civica Authority, focused on building stronger foundations for reliable community services. Initial planning work confirmed key system dependencies, process readiness, and sequencing requirements, including purchasing foundations to be completed first to support accurate, efficient and compliant transactions after the data uplift.

Employee position management
information was aligned across systems, improving data accuracy and reducing manual updates. This helps ensure staff changes are reflected consistently in core Council systems, supporting more reliable service delivery behind the scenes.

Electronic formats
The format of Invoices, statements and staff payslips were updated in preparation for a cloud-based service environment.

The new eInvoices format also encouraged more customers to use the online payments portal, increasing customer self-service and making it easier for residents and businesses to complete transactions quickly and securely.

Cyber security
Council continued to strengthen the security of digital services and customer self-service channels that the community relies on. Independent testing of public-facing systems found no critical or high-risk issues, and further improvements were made to user access, device security and data protection to help safeguard information and maintain trust.

CCTV cameras

modernised CCTV network to deliver smarter technology, better coverage and stronger community safety, including a complete upgrade of the Multi Storey Car Park system, with 63 high-resolution cameras replacing 83 older cameras and improving coverage by 20%, with 24/7 police access. Working with LGAT, Council also upgraded servers, network infrastructure and cameras at Burnie Park, Alexander Street and Burnie Yacht Club, improving visibility, coordination and safety across key public spaces.