Waste Services FAQ’s

What goes in which bin? Collections A-Z Bin Guide

So what can and can’t go in each kerbside bin?

What is Fair Use at the Burnie Waste Management Centre

The 100kg free disposal allowance provides a standard baseline to support households with occasional excess waste, including green waste.

This limit helps maintain equitable access, manage costs across all ratepayers, and keep the system sustainable into the future.

To help prevent misuse of the provision and maintain consistent access, the following Fair Use Policy applies:

 

Proof of Residency
The resident must be present in the vehicle and may be asked to show proof of Burnie residency, such as a driver’s licence or ID card.

Waste Type
The free allowance applies to a load of typical excess household waste only. Business, agricultural, or industrial waste is not included.

Waste Volume Limits
Residents may deposit up to 100kg free per visit, with the expectation of one resident presenting their identification, per vehicle load.

Daily Visit Limits - Laps
To keep things fair for everyone, a reasonable number of visits per vehicle applies each day. If you’re doing a household clean-out, that’s fine, just allow about an hour between trips. This helps prevent overuse and ensures the service remains available for all residents.

Non-Residents
Non-Residents, Businesses, Gardeners and Organisations can deposit a reasonable amount at the free Recovery Loop, but landfill, soil and green waste are charged at the gate fee. 

Vehicles with business signwriting may be presumed to be commercial and asked to confirm the source of their waste.

 

Refer to Council’s By-law for further compliance details with the use of the Waste Management Centre.

 

Why is the Waste Centre Cashless?

As part of the transition to the site operations subcontractor managing toll booth services at the Burnie Waste Management Centre, the facility will move to a cashless payment system from Monday, 10 November 2025.


1. Why is the Burnie Waste Management Centre going cashless?

This change reflects the community’s growing use of cashless payments and the fact that many residents already make use of the free disposal for loads under 100kg per visit.

Since introducing this 100kg free disposal, very little cash has been taken over the counter, making it no longer cost-effective or necessary to maintain cash-handling and security arrangements. Going cashless helps to:

  • Keep staff and customers safe by avoiding handling cash.
  • Make transactions faster and reduce waiting times.
  • Improve accuracy and record-keeping.
  • Provide a modern, convenient service that matches how people pay elsewhere.


2. What if someone doesn’t have a card or contactless payment option?

Residents without a card can still use the free disposal for under 100kg per visit.

If your load looks to be over 100kg, our toll booth team will check how you plan to pay. Waste can’t be accepted without a commitment to pay on that visit, so you may need to return with a cashless payment option.

Commercial customers who previously used cash and don’t have a card or cashless option can set up a Burnie City Council account to make future visits easier: Burnie Waste Management Centre - Credit Application Form(PDF, 75KB)

 

3. Is Council still supporting residents with free disposal?

Yes. Burnie residents can still dispose of under 100kg per visit for free. This continues as normal and covers many household trips.

4. Can the Waste Management Centre legally refuse cash?

Yes it’s perfectly legal to go cashless. The important thing is that customers are informed before paying. This could be through a sign at the entry or toll booth, or by staff letting you know before payment is required.

 

5. Why did Burnie City Council join the North West Regional Waste Resource Recovery (NWRRR) alliance?

Council joined the NWRRR alliance to work with other North West councils and make waste services more efficient and consistent across the region.
Through this partnership, Burnie can:

  • Share expertise, resources, and innovation.
  • Improve cost savings through regional contracts.
  • Support a consistent regional approach to waste and recycling.

 

6. Why is Dulverton Waste Management now managing the Burnie Waste Management Centre?

Dulverton Waste Management (DWM) is a regional, council-owned specialist with strong experience in managing waste facilities and contracts.
With DWM managing the site, Burnie gains:

  • Operational efficiencies and shared systems.
  • Access to regional contracts for waste and recycling services.
  • Better compliance and environmental management through regional expertise.

 

7. Will there be any change in how residents use the site?

Not much will change. The same services, recycling areas, and friendly team will still be there.
The only difference is that loads over 100kg will now need to be paid for using a card or contactless method.

In addition, there will be more regional recovery initiatives and activities taking place onsite, funded through the State Waste Levy grant, supporting improved recycling and resource recovery outcomes for the region.

 

8. How does this change fit into Burnie’s broader Waste Service Optimisation?

Going cashless is part of Council’s plan to:

  • Make waste services simpler and more efficient.
  • Improve financial management and safety.
  • Support the regional waste strategy and national goals for better waste and recycling outcomes.

 

This is a positive, future-focused change that will make the Waste Management Centre safer and more efficient, while keeping free disposal for smaller loads and supporting Burnie’s long-term waste and recycling goals.

 


 

Why did Greenwaste fees increase?

Council is working on service delivery options to balance cost recovery with encouraging responsible waste reduction. We’ve updated green waste fees to reflect the current costs of processing, including transport to Dulverton - a regional council-owned composting facility.

We recognise these changes introduce new costs for those who previously relied on vouchers. Council’s focus remains on supporting resident households while encouraging waste reduction at the source.

The 100kg free disposal allowance provides a standard baseline to support households with occasional excess waste, including green waste. We understand this may feel limiting for larger properties, but it helps maintain consistent access and manage costs across all ratepayers. To keep the system consistent for everyone, anyone delivering waste may be asked to show proof of Burnie residency, such as a driver’s licence.

Thus, for residents, if your load is under 100kg, it’s free. That’s 2-3 wheelie bins, or 8-10 bags (10kg each)
If over? You just pay for the extra.

For businesses and organisations, non-residents, landfill and green waste are charged atthe gate fee

From September, the rollout of the FOGO kerbside service will make it easier for households to manage food and garden waste from home, reducing reliance on visits the tip.

 

Low Waste Gardens

For properties with larger gardens, we encourage considering practical ways to reduce future green waste, such as:

  • Using low-maintenance or native plantings,

  • Increasing mulch mowing and on-site mulching or chipping,

  • Designing gardens to minimise heavy pruning.

We understand this shift may take time, but small adjustments can help reduce the need for tip trips, improve soil health, and support local biodiversity.

We also acknowledge the important role gardening services play in keeping properties safe and well-maintained. Many operators are already helping residents make long-term changes through options like low-maintenance landscaping, on-site mulching, and tailored advice to reduce green waste.

 

Compost Sales offset processing costs

While it might seem like green waste could be turned straight into mulch, unfortunately, it contains weeds and other contaminants. This means it can’t be safely used or sold without proper treatment. At Dulverton, it’s turned into high-quality, ISO-certified compost available for purchase by Councils and residents through local nurseries. These sales help offset some (but not all) of the processing costs.

We’re keen to promote practical solutions that balance service delivery, responsible waste management, and cost recovery.

 

 

Why did the system change from tip vouchers?

The old voucher system has been replaced to make waste disposal simpler and fairer for everyone.

From 1 July 2025, residents can now dispose of up to 100kg of household landfill or green waste for free per visit by simply showing proof of residence — no vouchers needed.

This change was made in response to community feedback, particularly that the voucher system was:

  • Not always fair, especially for tenants who could miss out
  • Confusing to use and manage
  • Easy to lose or forget

The new approach is:

  • Easier for residents (no paperwork or tickets)
  • More consistent and fair across households
  • Faster and simpler at the gate

 

Why are tip fees so high?

What’s included in waste disposal fees?

Waste disposal fees at the Burnie Waste Management Centre cover the cost of managing waste from drop-off to final processing or disposal and include the following: 

  1. Infrastructure costs: Building and maintaining the Waste Centre.
  2. Operational costs: Staff, equipment, and day-to-day site management.
  3. Transport costs: Loading and moving waste to landfill or recovery facilities.
  4. Landfill gate fees (life-cycle costs) Costs to operate, close, and rehabilitate landfill sites, including long-term environmental care.
  5. Processing costs (recycling and green waste) Sorting and processing materials, where costs are not fully offset by sale of recovered products.
  6. Waste Levy: A State Government charge that funds programs to reduce landfill and support reuse, recycling, and circular economy initiatives.

 

Greenwaste Fee Changes

Fees now better reflect the rising costs of managing and processing green waste as we move toward full cost recovery. We know this may affect some small businesses and past token users. The new FOGO service makes managing food and garden waste easier, and simple steps like mulching or waste-smart gardening can help too.